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Blackboard Learning System Vista & CE Browser Tuneup

Version 8 by Patrick Ryan
on 14 Sep 2009 12:50 PM.

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Current by Patrick Ryan
on 28 Jan 2010 05:11 PM.

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h3. Supported Browser Pages

h3. {color:black}Supported Browser Pages{color}
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h5. [Vista 8.0 and Campus Edition 8.0|http://www.webct.com/tuneup/viewpage?name=tuneup_browsers_vista80_ce80]
h5. [Vista 8.0 and Campus Edition 8.0|IDSR:Supported Browsers, Plugins & Operating Systems for Vista and CE Release 8]

h5. [Vista 4.2 and Campus Edition 6.2|http://www.webct.com/tuneup/viewpage?name=tuneup_browsers_vista42_ce62]
h5. [Vista 4.2 and Campus Edition 6.2|IDSR:Supported Browsers, Plugins & Operating Systems for Application Pack 2 for Vista 4 and CE 6]


h5. [Vista 4.1 and Campus Edition 6.1|http://www.webct.com/tuneup/viewpage?name=tuneup_browsers_vista41_ce61]
h5. [Vista 4.1 and Campus Edition 6.1|IDSR:Supported Browsers, Plugins & Operating Systems for Application Pack 1 for Vista 4 and CE 6]


h5. [Vista 4.0 and Campus Edition 6.0|http://www.webct.com/tuneup/viewpage?name=tuneup_browsers_vista40_ce60]
h5. [Vista 4.0 and Campus Edition 6.0|IDSR:Supported Browsers, Plugins & Operating Systems for Vista 4 and CE6]


h5. [Vista 3|http://www.webct.com/tuneup/viewpage?name=tuneup_browsers_vista3]
h5. [Vista 3|IDSR:Supported Browsers, Plugins & Operating Systems for Vista 3]


h5. [Campus Edition 4.1|http://www.webct.com/tuneup/viewpage?name=tuneup_browsers_ce41]
h5. [Campus Edition 4.1|IDSR:Supported Browsers, Plugins & Operating Systems for Application Pack 1 for CE 4]

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h3. {color:black}Solutions to Common Browser problems.{color}



h3. Solutions to Common Browser problems.
h5. {color:black}1. Make sure the Java Runtime Environment is installed{color}


You will need to have the Sun Microsystems Java Runtime Environment (JRE) installed in order for certain areas of Vista and CE to function properly. Please visit the Sun [website|http://www.java.com/en/download/manual.jsp] to download the latest version.

*1. Make sure the Java Runtime Environment is installed *
If, while troubleshooting, you are having difficulty removing older versions of the JRE please visit Sun's [support site|http://www.java.com/en/download/help/index.xml].

h5. {color:black}2. Make sure that Javascript is enabled in the browser{color}

You will need to have the Sun Microsystems Java Runtime Environment (JRE) installed in order for certain areas of Vista and CE to function properly.
Javascript is enabled by default on all supported browsers.  However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled. [Firefox|http://support.mozilla.com/en-US/kb/JavaScript?s=enable%20javascript#Enabling_and_disabling_JavaScript], [Internet Explorer|http://support.microsoft.com/gp/howtoscript], [Safari|http://docs.info.apple.com/article.html?path=Safari/3.0/en/9279.html]

Please visit www.java.com to download the latest version.
h5. {color:black}3. Make sure that cookies from third parties are allowed.{color}

Third party cookies are allowed by default on all supported browsers.  If you experience problems staying logged in to Vista/CE please check your browser settings to make sure you allow third party cookies. [Firefox|http://support.mozilla.com/en-US/kb/Enabling+and+disabling+cookies?s=enable%20cookies], [Internet Explorer|http://windows.microsoft.com/en-us/windows-vista/Block-or-allow-cookies] , [Safari|http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html]

[http://www.java.com/en/download/manual.jsp]

2. *Make sure that Javascript is enabled in the browser*
h5. {color:black}4. Pop-up blockers{color}

Javascript is enabled by default on most supported browsers.  However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled. 
While using Vista/CE, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for your Vista/CE website. [Firefox|http://support.mozilla.com/en-US/kb/Pop-up+blocker] [Internet Explorer|http://windows.microsoft.com/en-us/Windows-vista/Internet-Explorer-Pop-up-Blocker-frequently-asked-questions] [Safari|http://docs.info.apple.com/article.html?path=Safari/3.0/en/9275.html]

*4. Make sure that cookies from third parties are allowed.*
h5. {color:black}5. Third Party Plug-ins{color}

Third party cookies are allowed by default on most supported browsers.  If you experience problems staying logged in to Vista/CE please check your browser settings to make sure you allow third party cookies.
Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.

4. *Pop-up blockers*
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While using Vista/CE, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for your Vista/CE website.
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If you would like to know more about the browsers or have questions, please visit the [Browser Discussion|http://www2.blackboard.com/jive4/forum.jspa?forumID=11] *forum.* You can compare notes on supported and unsupported browsers in this client-driven forum. Moderated by the helpful doctors from [Ask Dr. C|http://www2.blackboard.com/ask_drc/viewpage?name=ask_drc_moderators].  For more general questions you can [search Ask Dr. C|http://www2.blackboard.com/jive4/search!default.jspa?discussionlink=10001678&threadID=&q=&objID=c2&dateRange=all&userID=&numResults=15]

If you would like to know more and have questions, please visit the [Ask Dr. C Browser Discussion|http://discussions.blackboard.com/jive4/forum.jspa?forumID=11] forum. You can compare notes on supported and unsupported browsers in this client-driven forum. For general questions and discussions you can [search Ask Dr. C|http://discussions.blackboard.com/jive4/search!default.jspa]
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